Policies

Flat-Rate Pricing. We offer a simple flat-rate pricing structure that allows you to get a fair price based on the square footage, condition of your home and the services you select. Please note that we do not clean houses larger than 3,000 square feet.

Changes from Original Price . We reserve the right to change the  pricing, including any applicable discounts, if the actual size or circumstances of your home are not as described, or if the booking options selected are inappropriate. 

Cancellations. Once a service is scheduled, all cancellations must be made 48 hours before scheduled service. Failure to cancel 48hrs beforehand- will result in a fee charge

Lockouts.  Lockouts deprive our cleaning technicians of their income. If you do not contact us to cancel a cleaning and the technician arrives at your home at the scheduled time and cannot gain entry or is denied access, we will charge you a lockout fee of the full cost of the cleaning to compensate the cleaning technician for their lost time.

What We Don't Clean. Non Replaceable items, Unsafe areas, Exterior of housing (unless talked about), Anything needing access with a ladder and Biohazards.

Happiness Guarantee. We want you to be delighted with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so that we can make it right. We will first assess the situation to make sure that we understand the concern, then will re-clean the problem area at no cost to you.